RETURN, REFUND AND CANCELLATION POLICY

LUNAR DAYDREAMZ RETURN, REFUND AND CANCELLATION POLICY
At Lunar Daydreamz, we strive to provide our customers with the highest quality of fashion. We understand that sometimes things may not work out as expected. Therefore, we have created a comprehensive Return, Refund, and Exchange Policy to ensure a smooth and satisfactory shopping experience. This policy is in line with industry best practices and complies with applicable Indian laws.

Return Policy
  1. Lunar Daydreamz adopts a no fuss, no reasons asked 14 days return policy for all our full priced and discounted non-intimate wear products.
  2. All intimate wear items such as Bras, Bralettes, Panties, Nickers or other intimate wear are not eligible for return due to hygiene and health reasons unless they are defective or damaged from source.
  3. Returns must be initiated within 14 days of the delivery date.
  4. Items must be unworn, unwashed, unsoiled, unmutilated and in their original condition with all labels and tags attached.
Return Process
1. Customers can initiate a return through their Lunardaydreamz.com customer profile section (url…).
  • Upon successful return request, one of our Delivery Associates will pick up the merchandise from the given address with 3-5 business days.
2. Return Shipping Cost: Rs 100.
  • The cost of the return of Rs 100 applies to each request and will be deducted from the refund amount.

3. Once we receive the item at our Warehouse, we will do a Quality Check and process the refund whether the refund is initiated through the Lunar Daydreamz.com customer profile section of manually via our customer care team.

4. The refund takes 7-10 working days from receipt and Quality Check at the Ware House.

Condition of Return Items
1. Items must be unworn, unwashed, unsoiled, unmutilated and in their original condition with all tags labels and tags attached.
2. All sets must be returned with all its parts.
3. Any items with belts, fasteners or accessories, must also be returned along.
4. Combo Offer Items, Buy 1 Get 1 items, Buy 2 Get1 items or for merchandise on such offers–

All products of the offer must be returned with their respective original Labels and Tags.